Contact support as soon as you can, and we'll try to help. Crypto transfers can't be reversed, so we can't guarantee we'll get your funds back.
What to Send Us
The asset and amount
The network you used
The address you sent to
The transaction hash (TXID)
The date and time
If You Withdrew to the Wrong Address
If the withdrawal is still pending, tell us straight away. If you know who owns the address, you can also ask them to send the funds back.