If we can't verify your identity, we email you the reason. If you can't find the email, check your spam folder.
Common Reasons
The photo of your ID is blurry, dark, or cut off.
Your ID has expired or is damaged.
Your selfie isn't clear or doesn't match your ID.
The details you entered don't match your ID.
We don't offer Clapp in your country.
How to Try Again
Fix the problem described in the email. For example, use a valid ID or retake the photo in good light.
Open Profile and tap Go to Verification.
Follow the steps again.
If You Can't Try Again
Some rejections are final. These decisions come from our compliance checks, and we can't always share the exact reason.
Need Help?
If you think we've made a mistake, contact support and tell us the reason in your email.