Find the Reason
Open your card.
Under Transactions, tap the declined payment.
Check the reason in Transaction Details, such as Insufficient funds or Spending limit exceeded.
We also send you a notification with the reason.
Reasons You Can Fix
Insufficient funds. Your funding source doesn't have enough USDT or USDC. Add funds, or open the card and tap More, then Change Funding Source.
Spending limit exceeded. You've reached your daily limit. Open the card and tap More, then Spending Limit.
Card is not active. Your card may be frozen. Open the card and tap More, then Unfreeze Card.
Incorrect PIN. Try again with the right PIN. Too many wrong attempts lock your card, so contact support if that happens.
Incorrect CVV. Check your card details in the app and try again.
Card has expired. Get a new card.
Payment verification failed. Try again and enter the code we send by email or SMS.
Reasons You Can't Change
Merchant not supported. The merchant is in a restricted category.
Country not supported. The payment was made in a restricted country.
Transaction not permitted. Our compliance or fraud checks stopped the payment.
Restrictions come from our card partners, and we can't override them. See What are the Clapp Card restrictions?
Need Help?
If you see Transaction declined, or you think a payment was stopped by mistake, contact support. Include the merchant name, the amount, and the date and time.