How Your Card Is Protected
Online payments can require 3D Secure approval, you get an alert for each payment, and 2FA protects your login.
Card Verification Codes
You may need a code to add your card to Apple Pay or Google Pay, or to approve an online payment with 3D Secure. You can choose to get it by email or SMS. We send it to the email and phone number from your identity verification. To change these, contact support.
These messages come from our card partner, so the sender isn't a clapp.finance address. That's normal.
Never share a code with anyone, even someone who says they're from Clapp. If you get a code you didn't ask for, don't use it. Freeze your card and contact support.
Manage Your Card
Open the card and tap More to freeze it, set a PIN, change your spending limit, change your funding source, or terminate the card.
Lost Card or Unknown Payment
Freeze your card and message us in Live Chat. Report a disputed payment within 60 days.
Replacing Your Card
To replace your card, open it and tap More, then Terminate Card. This closes the card for good and cancels its recurring payments. Then get a new card, which has a new number and expiry date. The card fee applies and shows before you confirm. Remember to update the card at any shops and subscriptions.